SHIPPING & RETURNS

Enjoy complimentary standard insured shipping on all orders.

All orders are processed Monday through Friday, ready-to-ship express orders will leave our warehouse within 24-72 hours excluding weekends and holidays. From the moment the order leaves our warehouse, your tracking number will be sent to you, the following delivery time frames apply: 

• Metro areas: 3 – 5 business days. Please note orders delivered across Australia may experience delays due to COVID-19
• Regional areas: 5 – 7 business days. Please note orders delivered across Australia may experience delays due to COVID-19

Please note that Rad Fine Jewellery does not ship to P.O. Boxes or Parcel Lockers as all orders require a signature upon delivery.

Express delivery is also available on ready-to-ship express orders for AU$25 if placed by 12:00PM AEST. Express delivery can be organised for custom-made jewellery, please contact us on (02) 93693330 or 0403808506, or via email or chat to arrange your order.

You may verify the status of your order and shipment by contacting us on (02) 93693330 or 0403808506. A representative will be on hand to assist you from 10:00AM–6:00PM Monday through Friday AEST.

Custom-made Schedule

Custom-made jewellery will require 4-6 weeks to prepare. For additional options or more information about our bespoke services, please contact us on (02) 93693330 or 0403808506.

Engraving Schedule

Please allow an additional 4-5 business days for the delivery of engraved jewellery pieces.

For additional options or more information about our engraving services, please contact us on (02) 93693330 or 0403808506.

Returns and Exchange Policy

Ready-to-ship jewellery items are accepted for refund, credit or exchange in Australia if returned in saleable condition within 14 days, accompanied by the receipt.

In addition to your rights under Australian Consumer Law we agree that you may, except for sale items or custom-made jewellery, refund, credit or exchange the goods ordered on the following conditions:

• Contact our Customer Care team within 14 days of delivery on (02) 93693330 or admin@radfinejewellery.com.au to initiate a return. You will need to provide your tax invoice, contact details and reason for return.
• The goods are in saleable, as-new condition and are accompanied by proof of purchase and original packaging with all original product tags attached and paperwork (such as diamond certificates). As new condition means that the item must be in pristine condition with no damage, scratches or signs of general wear and tear damage (consideration of these factors is at our discretion).
• The goods must not have been altered, engraved, resized or modified.
• You pay the return post or other delivery costs for the returned goods and accept responsibility for the safe delivery of the returned goods.
• All returns are subject to inspection by our Quality Assurance team before a refund is processed. If we agree to refund you then we will refund you in the same way you originally paid for your order. We will also pay for the cost of return shipping (if applicable) should the return be the result of an error or manufacturer’s fault.

Our street address for delivery of returned goods is:

Rad Fine Jewellery

Office 2104, Level 21,

520 Oxford St,

Bondi Junction, NSW, 2022.

Ph: (02) 93693330